Configuring the Privacy Center
The Privacy Center is the front-facing portal that connects your users to their data rights. Despite being built and wired-up by Transcend, the Privacy Center is designed to seamlessly integrate into the look and feel of your company's existing website, and is typically even hosted directly at privacy.your-company.com.
Through the "Make a Privacy Request" tab, data subjects are able to submit the types of DSRs your organization supports through an intuitive interface.
Through the "Privacy Settings" and "Communications Preferences" tabs, data subjects can set any privacy setting or choice.
Your company's Privacy Center can be configured from the Privacy Center tab → of the same Admin Dashboard. The steps for updating and deploying your company's custom Privacy Center can be broken into two steps:
The bottom three panes on the Admin Dashboard's Privacy Center configuration let you customize your Privacy Center's look and feel.
Web
Mobile
| Asset name | What it controls | Recommendations | File type extension | Location in diagram |
|---|---|---|---|---|
Logo | Your company logo, shown on the header nav bar in mobile views | Not white (header bar is white) | .png (.svg will render on the website, but not on certain communications such as Gmail) | A1 |
Favicon | The shortcut icon to display on browser tabs | 1:1 aspect ratio | .png, .svg, .ico | N/A |
Logo on Side Menu | Your company logo, rendered atop your primary color or side menu background color, defaults to Logo | Different colored version of your logo as needed (i.e., black or white) | .png, .svg | A2 |
Hero Image | The main image displayed on the hero banner | 3:2 aspect ratio, transparent background if you want the Hero background color to show through to prevent hard edge cut-offs | .png, .svg | A3 |
Sidebar Widget Background | The optional background image for the desktop view's sidebar widget | Image height between approximately 400-600px in portrait orientation to allow ample space for text and button content | .png, .svg | A4 |
| Color name | What it controls | Location in diagram |
|---|---|---|
Primary | The primary or main brand color, used ubiquitously to color miscellaneous components, i.e., primary backgrounds, buttons, etc. | C1 |
Text on Primary | The text color that is on top of the Primary color | C2 |
Secondary | The secondary brand color, used for components such as secondary buttons, etc. | C3 |
Text on about Transcend widget | The text color that is on top of the Transcend widget in the side menu | C4 |
Main paragraph text | The text color of the paragraphs in your policy | C5 |
Lighten text | The color for lighter text subtitles | N/A |
Background accent | An light background accent color that lies behind the page's main content | C6 |
Error | The color for error messages | N/A |
Side menu background | The background color of side menu, defaults to Primary | C7 |
Text on side menu | The text color on the side menu, defaults to Text on Primary | C8 |
Hero background | The background color of the hero banner, defaults to Primary | C9 |
Text on hero | The text color on the hero banner, defaults to Text on Primary | C10 |
About Transcend Widget background | The background color of the Transcend widget in the side menu, defaults to Secondary | C11 |
Highlighted text | The color of text highlighting on the webpage, defaults to a lighter variant of Primary | N/A |
| Description Name | What it controls | Location in diagram |
|---|---|---|
Hero title | The main title message on your hero banner, used as an introductory call out message | T1 |
Hero description | Some description text in the hero that appears underneath the title | T2 |
Meta title | The meta HTML title that displays on your web browser tab, used by search engines for indexing purposes. | N/A |
Meta description | The meta HTML description, used by search engines for indexing purposes. | N/A |
The About Transcend page (`/about`) explains that your Privacy Center is powered by Transcend. When this page is enabled, end users can open it from:
- A link on the hero banner
- The About Transcend widget in the side menu
- A link in the footer (when shown)
Edit About Transcend copy in Privacy Center → Content. Filter by type Loose Message, then search for the text you want to change. For more on message types and translations, see Privacy Center Internationalization.
Related branding is covered in the Colors and Assets tables above (for example, Text on about Transcend widget, About Transcend Widget background, and Sidebar Widget Background).
Some body paragraphs under the “Make a Privacy Request” section on this page are fixed product copy and are not editable in Messages & Internationalization.
The About Transcend page (and its hero, side-menu, and footer entry points) can be disabled for your organization. This is not a self-serve toggle in the Admin Dashboard — contact Transcend Support to request it.
You may also customize the look and feel of your Privacy Center using CSS. This includes applying custom CSS to your headers, buttons, body text, and hero image. These changes can be made under the Custom CSS Styles section of the Privacy Center → Appearance page.
Your Privacy Center starts on a Transcend-owned subdomain. When you are ready, launch it on your own domain, for example privacy.your-company.com, from the Deployment tab in General Settings. You can move it to a new domain later without downtime. See Launch or Move Your Privacy Center Domain for the full steps.
You can configure the email addresses, email aliases, and even the domains from which we send Privacy Center emails.
This diagram is labelled with the fields as configurable in the Email Settings:
| Location in diagram | Field name | What it controls |
|---|---|---|
| 1 | Email alias | The sender name visible in email clients |
| 2 | Email prefix | The local portion of the email address, prefixes the unique ID used for reliably tracing email replies. This is only configurable when custom Email Domains are configured |
| 3 | Reply to | The email address that will be used when the end-user replies to this email |
| 4 | Email domain | The domain from which the email is sent |
These fields are configurable in two ways:
This configuration is static across all DSRs and preferences, and is split between two pages: Email Settings and Email Domains.
Based on the attributes present on each request, use the closest-matching conditional email address configuration when sending Privacy Center emails.
There is also an additional field for conditional configurations: Email body display name. This field populates a special template variable which can be used in Email Templates as {{ prettySenderName }}. This is most often used when conditionally configuring emails to be sent from teams within your organization.
Conditional configurations take priority over the Global configuration when any attributes match. If multiple attributes match a request, then the configuration with the highest number of matching attributes is used, otherwise the lower priority is used, otherwise the first one alphabetically by internal name is used.
When you have completed your initial configuration and are ready for them to be viewed by your end users, set your changes live by reviewing & publishing your updates.