Configuring the Privacy Center

The Privacy Center is the front-facing portal that connects your users to their data rights. Despite being built and wired-up by Transcend, the Privacy Center is designed to seamlessly integrate into the look and feel of your company's existing website, and is typically even hosted directly at privacy.your-company.com.

A screenshot of The Athletic's Privacy Center

Once configured on your end, your companies data practices will be organized into an easy-to-understand format for your users. A side-menu navigation pane makes it easy for data subjects to explore your company's data practices and policies without being overwhelmed. It serves as a visualization of the data your company collects, how that data is used, and with whom it is shared.

Through the "Make a Privacy Request" tab, data subjects are able to submit the types of DSRs your organization supports through an intuitive interface.

A screenshot of making a privacy request on The Athletic's Privacy Center

Your company's Privacy Center can be configured from the Privacy Center tab → of the same Admin Dashboard interface that your company uses to view and manage requests (see Review and Approval. The steps for updating and deploying your company's custom Privacy Center can be broken into three steps:

The structure of your company's data is determined by The Integrations and can be updated directly from the Admin Dashboard. This structure determines everything from how the side menu of your Privacy Center looks to how the bundle of data in a Data Subject Access Request presents itself. Since data regulations treat data differently based on how its collected and used, configuring your Integrations correctly is about more than the aesthetics.

The "Data Practices" tab on the left side menu has three panels that allow you to add Data Collections to your Integrations.

Configuring your Privacy Center in Transcend's Admin Dashboard
On creation, Data Collections should be given a method based on how such data was collected by your company.

Data Collection MethodDescription
Info we trackInformation that your company tracks about your users (e.g. analytics data from cookies).
Info you give usInformation that your customers give you (e.g. information from forms they fill out).
Info shared by othersInformation that other vendors have shared with your company about your customers.

If for some reason you wish to remove this interface, you can do so on the General Settings section of the Admin Dashboard. Simply toggle on the setting "Hide data practices page"

Hide Data Practices in your Privacy Center configuration

The bottom three panes on the Admin Dashboard's Privacy Center configuration let you customize your Privacy Center's look and feel.

Customize your Privacy Center design and branding

The assets must be .png files, with the exception of Favicon which may be a .ico file.

Asset nameWhat it controlsLocation in diagram
LogoYour company logo.A1
FaviconThe shortcut icon to display on browser tabs.A2
Logo on Side MenuYour company logo, rendered on your primary color or side menu color. Defaults to LogoA3
Hero ImageThe main image displayed on the header of every page.A4
Color nameWhat it controlsLocation in diagram
PrimaryThe primary color, used ubiquitously to color miscellaneous logos, borders, buttons, etc.C1
Text on PrimaryThe color of text that is on top of the Primary colorC2
SecondaryThe secondary color, often black or dark gray, that is used to complement the Primary colorC3
Text on about Transcend widgetThe color of text that sits on top of the Transcend widget.C4
Main paragraph textThe text color of paragraphs in your policy textC5
Lighten textThe color for lighter text subtitles.C6
Background accentAn accent color that complements the background. Defaults to PrimaryC7
ErrorThe color for error messages.C8
Side menu backgroundThe background color of the Privacy Center side menu. Defaults to PrimaryC9
Text on side menuThe color of text on the Privacy Center side menu. Defaults to Primary.C10
Hero backgroundThe background color to the hero. Defaults to PrimaryC11
Text on heroThe color for the text on the Hero Image. Defaults to Text on PrimaryC12
About Transcend widget backgroundThe background color of the about Transcend widget. Defaults to SecondaryC13
Highlighted textThe color of text highlighting for paragraphs on the Privacy Center. Defaults to PrimaryC14
Description NameWhat it controlsLocation in diagram
Hero titleThe main call to introductory message on the page header.D1
Hero descriptionBelow the title, some description text.D2
CTA button descriptionThe description text in the Make a Privacy Request CTA button, describing the privacy actions that the data subject can make.D3
Meta titleThe meta HTML title, displayed on an open tab, and used by search engines for indexing purposes.D4
Meta descriptionThe meta HTML description, used by search engines for indexing purposes.D5

Asset key for configuring your Privacy Center

Asset key for configuring your Privacy Center

Asset key for configuring your Privacy Center

You may also apply custom CSS to your headers, buttons, body text, and hero image under the Color Palette menu.

When you first start with Transcend, your Privacy Center will be initially hosted at a Transcend-owned subdomain your-company.trsnd.co. While here, this Privacy Center looks and acts exactly as it would once you launch it on your own domain, so you can customize and test the page to your liking.

When you are satisfied with the changes made to your Privacy Center, you can launch it on your own domain at privacy.your-company.com via the Admin Dashboard. To do so, visit the "General Settings" tab on the left side menu and click on the drop down arrow next to "Privacy Center URL". Setting up the Privacy Center on your domain requires updating some DNS records in your DNS database, the instructions for which will be displayed when you expand the "Privacy Center URL" section.

Configuring the URL on your Privacy Center
There are 3 steps to fully launching the Privacy Center on your domain:

  1. Request certificate In order for Transcend to host the Privacy Center on your domain, a certificate must first be requested that can authenticate the domain name privacy.your-company.com and demonstrate that communication with the page is secure.
  2. Validate DNS The certificate in the previous step must then be validated, and traffic from your page privacy.your-company.com must be routed to the Privacy Center. To do so, the "Privacy Center URL" section will display a couple DNS records that must be added to your DNS database. Your DNS provider will propagate the record changes, which may take some time.
  3. Launch Privacy Center When the certificate has been successfully validated and your domain privacy.your-company.com correctly routes traffic to the new Privacy Center, click "Launch" to launch the Privacy Center at its new location!