Manually submit a Data Subject Request

Receiving a new data subject request.

If you plan to receive Data Subject RequestData Subject Request - (DSR) This is a request by the data subject to access, erase, port, or rectify their personal data. It also includes objections to the processing of personal data and requests to restrict the processing of personal data. s through other channels, such as a custom interface, by phone, by mail, or through support, you can enter those requests manually into the Transcend Admin Dashboard.

Step 1: Navigate to the submit DSR Form

Navigate to https://app.transcend.io/request. You will need to login using SSO or username/password. Click the "New Request" button on the right side of the page.

Step 2: Select the type of request

Start by selecting what type of data subject is making the request (i.e. account holder vs email subscriber), and what type of request that person wants to make (i.e. Download my data or erase my data).

Step 3: Input the data subject's email and other unique identifiers

Next, type out the email address of the person making the request, as well as any other request identifiers you have collected to identify the user. Note: you should only submit verified request identifiers as these values will be used to look up or remove data on behalf of that user.

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Only submit verified identifiers!

When entering a request directly into Transcend, you are bypassing the Privacy Center authentication step. Make sure the data subject has proven their identity to you, and has a valid claim to these identifiers. If you have a Privacy Center, and want Transcend to authenticate this data subject, please direct the data subject to submit their request through your Privacy Center.

Step 4: Optionally place the request in silent mode or test mode

Lastly, you can select a couple of additional options when submitting a request:

  1. Silent mode - when turn on, the request is processed silently and no email are ever sent to the data subject
  2. Test mode - the request is marked as test in order to be filtered out for auditing/reporting purposes

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There are multiple ways to receive Data Subject Requests

In addition to manually submitting requests on the admin dashboard, the can allow the data subject to submit these requests self-serve through the privacy center, or you can also submit requests programmatically through our API.