Whether a user has requested to cancel their account erasure, or your organization has decided a request should not be fulfilled, you can cancel a request inside the Admin Dashboard.
Cancelling a DSR
- From the Incoming Requests tab, select the request you would like to cancel
- On the Status tab, click the "Cancel Request" button
- Review the cancellation notification email, edit it inline if necessary, and push send.
The request will switch to "Cancelled" and further processing will be halted. The data subject will receive an email informing them of the cancellation. To find out how to automatically cancel certain requests, read up on .
In an access request, a request can be cancelled any time before the "Report Sent" stage, when the data subject receives their download report.
In an erasure request, a request can be cancelled any time before erasure begins in the "Removing data" stage. The erasure begins after the wait period (which is set by your organization), or when you manually trigger the erasure. You can read more about configuring your erasure workflow in .
Manual approvals always happen before it reaches a stage that is "too late", so if you have them turned on, you always have the opportunity to cancel a request.
If a request will take longer than expected to fulfill, you can inform the data subject that the request will take more time with an explanation of why. You can do this by selecting the data subject's request on the page. From there, click the hourglass icon and follow the on-screen instructions.
Sometimes you'd like a request to require further review to proceed (e.g., if the request requires legal review). To do this:
- From the Incoming Requests tab, select the request you would like to place on hold
- On the Status tab, click the "Place Request on Hold" button